Support customers during online test sessions and offline ticket support
Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in the flow of application process and systems related to the company
Administer and resolve application issues, provide updates, and perform root cause analysis
Maintain good professional relationships with counterparts in engineering and customer support departments
Organize and implement projects ranging from small to medium size and assist with all processes under the guidance of Software Engineers
Perform root cause assessment and debug all issues on server domains, ensuring application availability
Coordinate with UAT department to assist in releases and deployments to various environments and production outputs
Provide support, identify issues, and prepare appropriate documentation of all issues and solutions
Recommend ways to optimize performance, provide solutions to problems, and prepare reports for all problems
Identify and provide resolutions ranging in complexity from medium to high

Experience supporting customers in the test phase and/or test experience
Knowledge and experience administering or using Microsoft IIS
Knowledge of database technologies (Microsoft SQL Server) and working fluency in SQL
Ability to diagnose and address application issues
Working knowledge of IT hardware and software
Ability to learn and master employer-specific software
Complex problem-solving skills
Excellent written and verbal communication skills
Customer-focused with strong reporting skills
Demonstrated ability to learn technical information, processes, and applications quickly
Excellent attention to detail and the ability to multitask within a fast-growing organization
Proactive approach to problem-solving and demonstrated flexibility
Experience with cloud infrastructure (Azure)
Experience using tools like Postman to create and save simple and complex HTTP/s requests
Degree-level qualification in a technical discipline such as Computer Science or Software Engineering
Basic knowledge of programming concepts, preferably C#
Experience in building effective relationships with development teams and clients

Test Support Engineer – Maternity Cover

Key skills