Home Care Account Manager

Role Overview

• Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
• Provide day-to-day onboarding support and handoff coordination in partnership with the Home Care and Channel Partnerships Manager.
• Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
• Maintain regular communication with partners to support service delivery and referral execution.
• Respond to partner questions and requests; triage and escalate issues as needed.
• Support relationship-building efforts to strengthen engagement, responsiveness, and alignment with Ceresti expectations.
• Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
• Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback.
• Support partner adherence to CMS GUIDE documentation and reporting requirements.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 2–4 years of experience in home care, healthcare operations, account management, or partner support roles
• Experience supporting external partners, vendors, or clients in an operational environment
• Familiarity with home care workflows including scheduling, staffing, and visit documentation
• Strong communication and relationship-management skills
• High attention to detail and strong organizational skills; ability to manage multiple accounts and priorities
• Comfort working with operational dashboards, KPIs, and performance reporting.

Benefits

• Competitive compensation
• Supportive culture