QVC Customer Service Specialist - Full Time

QVC Group is a Fortune 500 company known for its live social shopping platform. The Customer Service Specialist role involves supporting customers through inbound calls, problem-solving, and promoting products while managing a high call volume.

Responsibilities:

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• You'll work a 40 hour work schedule with at least one weekend shift responsibility
• Report to an assigned Customer Service Supervisor

Requirements:

• Provide a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow QVC computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours