Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems
Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues
Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner
Troubleshoot meter data issues utilizing back-office software and systems
Analyze and diagnose issues causing exceptions in meter data
Perform detailed analysis of exceptions to identify patterns and anomalies
Issue field service orders in the CIS system to troubleshoot meters requiring in person visits
Generate reports on exception trends and resolution status
Provide insights and recommendations for improving data accuracy, process automations, and system performance
Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions
Provide support for the maintenance, upgrade, and enhancement of AMI functionality
Participate in system testing and validation to ensure data integrity
Propose and implement process improvements to reduce the occurrence of exceptions.

Bachelor’s degree in computer science, Information Technology, Engineering, related discipline or equivalent work experience
Three (3) plus years’ experience in AMI meter applications, data management, or a related work experience
Thorough knowledge of AMI systems and utility metering infrastructure preferred
Effective communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment.

Analyst, AMI Exception Management

Key skills