Provide leadership for employees and deliver outstanding support, vision, and guidance for their region.
Accountable for client and fan satisfaction, meeting agreed upon service level standards, driving efficiency, and improving employee performance.
Work closely with the centralized teams to coordinate all installations, upgrades, and training.
Regularly meet with Account teams and the client’s senior management to develop and implement support service plans.
Manage budgets, purchasing, and hiring.

Experience in ticketing, live events, promoting, e-business, media or entertainment industries are preferred.
Extensive account management experience.
Demonstrated success in operations, client relations, and project management.
Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
Direct experience managing a team of over client support staff.
Proven track record of innovation and leadership across teams and across all TM departments.
Proven track record of project management where projects have had an impact on all Client Support Areas.

Director of Operations

Key skills