Key skills
Communication
About this role
Role Overview
- evaluate applications of the highest financial impact and complexity
- analyze decisions without compromising overall underwriting policies
- work independently and guide more junior colleagues
- identify and provide solutions to work related problems and issues
- negotiate and manage time and resources to meet deadlines and service times
- provide training and act as an information resource for more junior underwriters
- audit applications underwritten to ensure compliance with established guidelines and policies
- audit medical record summaries for documentation compliance
- assist management with various research projects pertaining to risk assessment
- process formal underwriting appeals and complaints
- review underwriting fraud referrals for appropriateness
- maintain good relationships within a self-directed team environment
- project a professional image and serve as an example to junior staff
- manage all aspects of underwriting process for most complex cases
- serve as a subject matter expert for more junior colleagues and management
Requirements
- College graduate or business equivalent
- Preferably 7 or more years of underwriting experience or exposure
- Strong knowledge of underwriting function
- Sound knowledge of John Hancock's various businesses
- Strong knowledge of referral areas
- Strong organizational, communication and interpersonal skills
- Strong analytical skills; ability to define, research and resolve problems
- Excellent ability to create and maintain customer relationships
- Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
- Strong ability to comprehend, retain and apply current technical information to daily work issues
- Strong knowledge of company plans, riders, benefits and illustrations
- Strong knowledge of medical science, technology and terminology and their impact on morbidity.
Benefits
- health, dental, mental health, vision, short
- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- paid time off including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time