Senior Business Operations Support Associate

Role Overview

• Provide end‑to‑end operational support across the engagement lifecycle, including client intake, proposal support, contract administration, billing coordination, and data maintenance.
• Support global stakeholders across U.S. and other regions, including collaboration across time zones and participation in early‑morning or late‑evening calls as required.
• Maintain accurate and timely data across enterprise systems such as D365 CRM, Workday, Icertis, SharePoint, and related tools.
• Prepare and maintain Excel‑based reports, trackers, reconciliations, and dashboards to support operational reporting and decision‑making.
• Develop PowerPoint presentations and client‑ready materials for leadership updates, operational reviews, and business meetings.
• Support onboarding and training of new associates and contribute to documentation and knowledge‑sharing initiatives.
• Understand the basic procedures in different BU’s “such as confirmations.com; CaseWare; EDGAR filings; etc.” and help in delivering as support function.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation for Partners and BU leaders.
• Collaborate with internal teams and stakeholders to identify and resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Leverage firm policies and risk protocols to identify and proactively address gaps in documentation, systems, or compliance, escalating when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
• Drive process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.
• Ensure professionalism, confidentiality, and adherence to firm policies and procedures.

Requirements

• Bachelor’s degree required – BBA, B.Com or equivalent Indian or international degree.
• MBA / MCOM preferred.
• 5–7 years of experience in business operations, administrative support, or shared services, preferably within a professional‑services, consulting, or GCC environment.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, formulas, data analysis).
• Strong working knowledge of Microsoft PowerPoint for executive and client presentations.
• Proficiency with Microsoft Outlook, Word, and enterprise systems.
• Strong written and verbal communication skills, with the ability to work effectively across cultures and geographies.
• Highly organized and able to manage multiple priorities under deadlines.

Benefits

• We value our people and offer employees a comprehensive benefits package.