Technical Architect – Messaging

Role Overview

• Documents the company’s existing systems architecture and technology portfolio and makes recommendations for improvements and/or alternatives.
• Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities and/or technology enhancement opportunities.
• Develop and execute test plans to check infrastructure and systems technical performance.
• Report on findings and make recommendations for improvement.
• Develop and manage a systems capacity plan.
• Consults with and advise senior management to define infrastructure roadmap.
• Partners with initiative leaders, BRMs, infrastructure and application engineers to evaluate feasibility of and driving application development or software acquisition plans and direction.
• Factors business roadmap and ROI into technical vision to consider business impact of infrastructure and application designs.
• Designs, tests and debugs complex infrastructure solutions while developing new functionality, and enhancing existing functionality, providing leadership to guide customers and satisfy their requirements, both internal and external.
• Architecture and design work encompasses a broader project/platform scope.
• Work includes developing detailed specifications from which infrastructure solutions will be acquired or designed, tested and rolled out across the company.
• Actively researches new and alternate infrastructure technologies and emerging industry standards, driving changes to processes and methods for end user computing and server computing, and creates best practices.
• Mentors other IT team members on areas of expertise.
• Provides technical expertise and vision on a wide range of systems/projects/platforms.
• May lead other team members in an initiative or project with full responsibility for delivery and supervision of other team members.
• Partners with multiple third party vendors to investigate how infrastructure vendor solutions and services support Mercury’s IT needs, considering long term strategy, IT standards and policies, business value and ROI.

Requirements

• Minimum 8 years of infrastructure design, implementation and management experience with direct involvement in infrastructure design, management of complex and multi-platform computing and networking environments in a mission critical, 7x24, ecommerce and SaaS environments.
• 10 or more years of experience designing and administering Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and Purview.
• 8 or more years of experience with email security platforms, particularly Proofpoint (PPS, TAP, Threat Response, SER, PSAT, EFD).
• Experience implementing email authentication protocols such as SPF, DKIM, and DMARC to enhance security and compliance.
• Hands-on experience with Microsoft Purview, eDiscovery, Information Governance, and Data Loss Prevention (DLP) strategies.
• Deep knowledge of Active Directory and hybrid identity environments, including AD DS, Entra ID (Azure AD), ADFS, SAML, and Single Sign-On (SSO).
• Experience implementing identity and access management (IAM) frameworks including privileged access management and least-privilege models.
• Familiarity with cloud backup, disaster recovery, and ransomware protection solutions.
• Proven ability to troubleshoot complex Microsoft 365 and hybrid infrastructure issues, including root cause analysis and escalation management.
• Experience supporting regulated environments with strong compliance and data security requirements.
• Strong collaboration skills with cross-functional teams including Information Security, SOC, Network Engineering, and DevOps.
• Demonstrated ability to mentor team members and support knowledge transfer initiatives.
• Experience providing VIP/executive-level technical support with a focus on service reliability and rapid issue resolution.

Tech Stack

• Azure
• Cloud

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more