Key skills
CommunicationTime Management
About this role
Role Overview
- Acts as liaison between Ventra Health and clients
- Manages all aspects of clients’ accounts to maximize collections
- Conducts meetings with clients to review performance
- Serves as primary point of contact for clients
- Facilitates external and internal meetings, taking minutes
- Reviews data to monitor operational workflow completion
- Prepares reports for internal and external purposes
- Analyzes and monitors Client Success Metrics
- Makes process improvement recommendations
- Assists with new client implementation
- Oversees mentorship and growth of assigned Client Success colleagues
- Ensures compliance and adherence to healthcare regulations
Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills.
Benefits
- performance-based incentive plan
- Referral Bonus