Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.
This position can work remotely and will travel to various client locations as required.
Travel Requirement
50%

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers.
Proven track record of sustaining and growing complex relationships.
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience
Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style.
Experience using a CRM tool (Salesforce and/or Gainsight)

Customer Success Manager, Physician Groups

Key skills