Conduct structured analyses of processes and customer journeys, focusing on efficiency, quality, and customer experience;
Work across multiple fronts and initiatives simultaneously, organizing deliverables, deadlines, and priorities;
Gather, consolidate, and analyze information across different areas of the organization;
Support the identification of risks, weaknesses, and opportunities for improvement in the processes analyzed;
Prepare recommendations and executive-level diagnostics with clarity and objectivity;
Participate in cross-functional initiatives related to customer centricity and quality indicators;
Conduct alignment meetings to clarify processes, risks, and controls;
Perform control effectiveness testing;
Work with databases, performing data cross-checks and analysis;
Participate in projects focused on continuous improvement of internal processes;
Hold meetings to present test results.
Requirements
Bachelor's degree completed in Administration, Engineering, Statistics, Finance, Business Management, Information Technology (IT), and/or Information Systems;
Knowledge of tools: Office Suite (PowerPoint, Excel, Word) and programming languages (SQL, Python, etc.);
Ability to communicate clearly and adaptably with different levels of the organization, leading alignments, technical discussions, and results presentations in an objective and constructive manner;
Autonomy to work on multiple initiatives simultaneously, with good time management, deadline and priority handling, ensuring quality and consistency of deliverables;
Critical mindset for identifying relevant risks, improvement opportunities, and impacts on the business and the customer.