Expert Services Partner

Role Overview

• Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
• Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
• Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
• Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
• Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.
• Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
• Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance.
• Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings.
• Monitor account health and usage metrics to anticipate risks and drive retention.
• Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation.

Requirements

• 6
• 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
• Manage multiple projects concurrently using excellent communication skills
• Proficient in Microsoft Office Suite of tools
• Focuses on the clients’ needs by establishing credibility and building relationships
• Solid analytical, problem solving, and decision-making skills
• Strong written and verbal communication skills

Benefits

• Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled)
• Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
• Flexible working hours
• Professional development opportunities