Agent, Colleague Support, HRSS – Tier I Contact Center

Role Overview

• Provides administrative service, support, navigation & / or solutions
• Performs clerical functions including customer service, data entry, maintenance & organization of records
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
• Respond to HR inquiries related to benefits, payroll, leave administration

Requirements

• Associate’s degree or equivalent experience
• Minimum 1+ years of progressive experience in a high-volume contact center or customer service role
• Demonstrated proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development