Schedule and manage patient appointments, follow-ups, and reminders
Handle inbound and outbound calls, emails, and messages from patients and healthcare providers
Assist with medical billing, insurance verification, and claims processing
Maintain and update electronic health records (EHR) and patient databases
Transcribe medical dictations and prepare reports, summaries, and correspondence
Conduct patient intake by gathering medical history, symptoms, and other necessary details
Provide administrative support, such as managing documents, handling prescriptions, and coordinating lab results
Ensure compliance with HIPAA and other relevant healthcare regulations
Assist with telemedicine appointments and virtual patient support
Perform other administrative duties as assigned by healthcare providers

Proven experience as a Medical Virtual Assistant, medical receptionist, or in a similar healthcare administrative role
Familiarity with EHR/EMR systems
Knowledge of medical terminology, billing, and insurance processes
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to work independently, multitask, and meet deadlines
Proficiency in Microsoft Office, Google Workspace, and other relevant tools
Understanding of HIPAA and patient confidentiality regulations

Medical Virtual Assistant

Key skills