As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers.
You will provide leadership and management of the “virtual” customer team, ensuring Services, Sales and Delivery are aligned and focused on the right customer outcomes, under a joined-up Account Plan.
You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.
Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives how to convert these into opportunities for Computacenter.

20
25 years or relevant experience
Managed Service Account with revenues of ~£4m £8m PA; Or a portfolio of multiple accounts with a similar accumulated value; Or working into the SM3 on one large Managed Service account.
Lead and managed the Services teams to ensure that Services and Delivery are aligned and focused on the customer outcomes.
Accountable for the management of applicable relationships with the key customer stakeholders associated with all services delivered.
Understand the customers business, industry, organization structure and change processes.
Good understanding with P&L: Cost and revenue forecasting and tracking
Change Management: Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimize future conflict/commercial exposure.
Comply with/ensure the commercial approval process is followed in the required timeframes to minimize Working at Risk/commercial exposure and optimize our contribution.
Ensure changes are agreed with the customer, or commercial owner prior to commencing any additional work.
Update the project plan to reflect changes, when any change to an assignment is approved, ensure records are updated and stored appropriately.

Senior Service Manager

Key skills