VP, Desktop Engineering Leader

Role Overview

• Own and modernize Synchrony’s global endpoint ecosystem across physical and virtual platforms
• Partner closely with Risk & Compliance to support audits, ensure configuration compliance, and remediate vulnerabilities
• Collaborate with Desktop Operations/ECC teams to enable scalable, reliable day-to-day delivery and support
• Lead engineering design, development, standardization, and lifecycle management for Windows, macOS, and ChromeOS endpoints
• Engineer and maintain enterprise OS images (Windows/macOS) and govern ChromeOS management and update strategy
• Define and maintain hardware standards, perform OEM model testing, and manage drivers/BIOS/firmware update processes
• Develop and optimize configuration baselines, performance settings, and endpoint hardening standards across platforms
• Design and manage Intune policies for configuration, application deployment, compliance, and security baselines
• Lead Windows Autopilot workflows including device registration, profile assignment, join models (Hybrid/Azure AD), validation, and reset/reprovisioning processes
• Support SCCM infrastructure for co-management scenarios, packaging, patching, and deployment pipelines
• Optimize performance, patching, and application compatibility for VDI/DaaS platforms (e.g., Citrix Cloud, AWS WorkSpaces, AppStream, Cloud PC)
• Act as the Desktop Engineering POC for audit readiness, evidence collection, technical controls validation, and remediation tracking
• Implement and maintain endpoint security controls (e.g., Defender, ASR rules, BitLocker), and align configurations with relevant regulatory expectations (e.g., SOX/PCI)
• Improve endpoint performance and user experience through Nexthink/telemetry insights and targeted remediation
• Lead root cause analysis for systemic endpoint issues and drive durable corrective actions
• Evaluate new tools and modernization opportunities

Requirements

• 10 + years in Desktop Engineering, Modern Endpoint Management, or OS Platform Engineering or 12+ years of experience in lieu of a degree
• Deep expertise in Windows 10/11 engineering (imaging, driver management, BIOS/firmware, GPO/Intune policy design)
• Strong experience with Intune, Autopilot, compliance policies, conditional access, and Azure AD join models / co-management architecture
• Proficiency in macOS engineering, including update governance, security controls, hardware baseline validation, and JAMF integration
• Experience with ChromeOS management (automated enrollment, OU-based policy management, update governance)
• Familiarity with endpoint security tooling and controls (e.g., Defender, ASR, BitLocker)
• Knowledge of audit/control expectations as applied to endpoints (e.g., SOX, PCI, configuration compliance)
• Strong cross-functional collaboration (Operations, Security, Risk, Cloud, Network)
• Excellent documentation and communication skills; ability to lead RCA and corrective action programs
• Broad hands-on/architectural experience across Windows, macOS, ChromeOS, SCCM, Intune, JAMF, Citrix/VDI

Tech Stack

• AWS
• Azure
• Citrix
• Cloud
• Jamf
• MacOS

Benefits

• Best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• Career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles