Associate Support Consultant

Role Overview

• Act as a technical resource within Secure Managed Services team.
• Take end-to-end ownership of customer issues and incidents.
• Deliver troubleshooting across Microsoft 365, Azure, and custom applications.
• Support incident resolution and engage with vendors and teams.
• Drive automation and monitoring enhancements to improve restoration times.

Requirements

• Experience in a technical support or service desk role.
• Skilled at diagnosing technical issues and identifying root causes.
• Build strong relationships and communicate clearly with clients.
• Take initiative and seek ways to improve service delivery.
• Knowledge of Microsoft technologies, Dynamics 365, Azure admin tasks, Windows 11 support, and identity & security services.
• Eligible to hold UK security clearance.

Tech Stack

• Azure

Benefits

• A collaborative and supportive environment in which you can grow and develop your career.
• The tools and opportunity to do work you can be proud of.
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience.
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results.
• Industry leading coaching and mentoring.
• Competitive salary and an excellent benefits package.