Plan, conduct and synthesise qualitative and quantitative user research activities.
Identify user needs, pain points, behaviours and opportunities through interviews, workshops, usability testing, surveys and observational research.
Translate research findings into actionable insights that inform product, service and operational decisions.
Develop and maintain research artefacts including personas, journey maps, service blueprints and insight repositories.
Produce wireframes, prototypes, user journeys and interaction flows.
Collaborate closely with product managers, business analysts, architects and engineering teams to shape solutions from discovery through delivery.
Apply design standards, accessibility principles and design system components consistently.
Support the establishment and embedding of consistent UCD practices across programmes and portfolios.
Promote user centred thinking and design maturity across stakeholders and delivery teams.
Contribute to the evolution of reusable frameworks, templates and best practice approaches.

Advanced expertise in prototyping tools (Figma/ Adobe XD)
Proven ability to work with clients across industries, understanding business challenges and translating them into impactful design solutions that support digital transformation.
Experience in mentoring early careers designers, setting design standards, and influencing stakeholders at senior levels.
Strong organisational skills with a track record of managing multiple high‑stakes projects in fast‑paced organisations.
Experience working within regulated industries such as energy, utilities, finance or public sector.

A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Equal and Fair Opportunity

FSP

Open Positions (1)