Drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
Partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
Create a cohesive renewal experience for customers with commercial teams
Engage in business-level and technical conversations at multiple levels including the C-suite at emerging and mid-market customers
Negotiate and execute renewal contracts
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
Identify upsell/cross-sell opportunities upon contract renewal

3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
Solid understanding of Enterprise SaaS applications
Consistent track record of achieving personal and team goals
History of thriving in a rapidly-changing environment
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.

Renewals Manager

Key skills