Customer Portfolio Manager – Dedicated

Role Overview

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Requires specialized knowledge within the function
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
• Stays informed of industry trends that may inform work
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
• Has ability to assess quality of information given and ask pertinent questions to stakeholders
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
• Uses multiple internal and some external sources outside of own function to help arrive at a decision
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
• Communicates difficult concepts and may influence others' options on particular topics
• May guide others to consider a different point of view

Requirements

• Bachelor’s Degree from an accredited University (OR an Associate's degree from a college or university and 7 years of experience in a power generation industry) or a High School Diploma / GED and 10 years of experience in the power generation industry
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off