Inbound Customer Service Representative- Remote

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Contact Center Agent I will be responsible for providing courteous and efficient service to Credit Union employees and members while meeting performance targets and advancing in their career path.

Responsibilities:

• Takes incoming calls from members
• Navigates tools and resources to properly address member inquiries
• Maintains a high level of service with members and meets performance targets
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
• Develops and maintains productive working relationships with team members
• Promotes and maintains a positive, professional image of Velera's Call Centers
• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Requirements:

• High school diploma or equivalent
• Some post high school education desirable