Ecommerce Client Partnership Manager

Role Overview

• Direct management of clients’ brands and portfolio with responsibility for:
• Ecommerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention.
• Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling.
• Work with clients to identify, track, and report on KPIs.
• Help clients navigate relationships and meetings with Amazon Vendor Managers.
• Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support.
• Lead onboarding of new clients and new product launches in Vendor and Seller Central.
• Engage internal insights team to deliver client reporting and data needed to make key business decisions.
• Analyze client reporting and develop insights that lead to action to drive growth.
• Ongoing project management to drive client success.
• Tracking progress and coordinating client updates to ensure critical timelines are met.
• Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments.
• Participation in key client strategy meetings.
• Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms.

Requirements

• At least 3 years of experience working with Amazon.
• Experience with a major retailer (Brick & Mortar or Online).
• Experience partnering with Amazon and working with Seller Central and Vendor Central platforms.
• Experience with Amazon's advertising portal (i.e. budgeting and advertising spend).
• Strong knowledge of the consumer products industry (specifically food products).
• Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills.
• A demonstrated competency in multi-tasking and problem-solving with focus on meeting deadlines.
• Strong analytical and strategic thinker; can turn self-developed strategies/efficient processes into execution.
• Bachelor’s Degree and/or similar industry experience.
• Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint).

Benefits

• PTO and Sick Days
• 11 paid company holidays per year
• 1 Floating holiday
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day through Labor Day)
• Bonus eligible