Business Systems Analyst

Role Overview

• The Business Systems Analyst serves as a subject‑matter expert for assigned United Concordia dental applications, supporting both day‑to‑day production operations and ongoing system fixes.
• This role partners closely with developers, product teams, and business stakeholders to analyze issues, clarify requirements, and determine root cause across data, configuration, and system behavior.
• Supports production incidents and escalations, provides guidance on expected application behavior, helps define and validate testing scenarios, reviews and verifies system changes in test environments, and collaborates with United Concordia to ensure changes meet business expectations before release.
• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

Requirements

• Minimum Bachelor's Degree in Business Management, Information Systems, or closely related field
• Minimum 3
• 5 years in IS/IT
• Preferred 1
• 3 years in Lean/Six Sigma experience
• Preferred 1
• 3 years in the Health Insurance Industry
• Preferred 1
• 3 years in the Healthcare industry
• Information Technology Infrastructure Library (ITIL) is a preferred certification
• The Open Framework Group (TOGAF) is a preferred certification
• Six Sigma is a preferred certification
• Project Management Professional (PMP) is a preferred certification
• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Agile Methodology
• Agile Project Management

Tech Stack

• PMP
• SDLC
• SQL

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options