Outbound Telemarketer

Role Overview

• Managing outbound communication – Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
• Coordination of appointments – Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization.
• Customer satisfaction
• Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
• Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
• Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills.
• Performs other duties as assigned or required by the leadership team.

Requirements

• 1-2 Years customer service/sales experience required
• Experience in a call centre environment
• Post-secondary Education
• Strong computer literacy skills
• Strong organizational skills
• Must be a self-starter and have the ability to multitask
• Automotive service background (preferred but not essential)
• Preferred CRM database experience
• Self-driven, likeable, and adaptable to change
• Ability to work in a fast-paced environment
• Ability to work independently and be a team player
• Have a positive attitude!

Benefits

• Competitive wage
• Compensation based on productivity
• Opportunity to work from home (fully remote position)
• Personal career growth opportunities within the organization
• Proactive and knowledgeable management
• Generous employee discounts