Key skills
GoSalesforceLeadershipNegotiationCustomer SuccessSales
About this role
Role Overview
- Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals
- Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs
- Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure
- Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
- Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement
- Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Groove, Gong, and related sales tools
- Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success
Requirements
- 5+ years of experience in a higher education housing leadership role
- Experience utilizing StarRez (or similar) software to improve operations
Benefits
- Full benefits including health care
- Paid time off
- Life insurance
- 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities