You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾
It is your job to help and inform customers so they make the right decisions themselves.
Help them with questions about their shipments that they have created within our #1 shipping tool.
Ensure that our B2B customer group gets the help they need in a professional way and come up with solutions were necessary to make improvements.
Responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
Your communication skills are 💯
Fluent in English (and a second language such as: Dutch/Spanish/French/Italian/German)
Multitasking is your second nature and you have a pro-active and commercial mindset
Previous experience in Customer Support is a big plus
Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus
You want to grow along with Sendcloud and are available full-time (40 hours/week)
your working day starts at 14:30 PM and ends around 11:30 PM (Monday
Friday)
You are based in Zagreb, Croatia

Work within a vibrant, evolving, young and International company certified Great Place to Work! 📌
Base salary € 2000
Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 🎂
After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝
Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 🎓
Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup 🖥️
Access to many different discount programs, shop til you drop!

Customer Support Consultant – Evening Shift

Key skills