Customer Service & Tech Support

TQI Solutions is seeking a proactive and visionary leader to drive impactful solutions for clients in maritime operations and training. The Customer Service & Technical Support specialist will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations.

Responsibilities:

• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

Requirements:

• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 4 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• This position requires the ability to maintain the required U.S. government security clearance throughout employment
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable