Key skills
AIClaudeAnalyticsGitHubAgileScrumLeadershipProject ManagementProduct ManagementAccount Management
About this role
Role Overview
- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
- Includes creating, managing, maintaining and communicating product vision and strategy
- Identifies target customer(s) for existing or future products, and designs and drives end user product research
- Partners with business, internal/external team members and Leadership to understand current customer experiences
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
- Works with partners and follows enterprise process to secure and maintain product funding
- Communicates, influences, and sells ideas to senior leadership
- Influences product feature set and positioning strategies to improve customer experience
- Owns and leads product backlog and priorities with our business and technology partners
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact
- Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
- Responsible for product quality and performance in production environment
Requirements
- Bachelor's Degree
- 7+ years of relevant Product Management experience in an agile software product development environment
- Advanced level understanding of customer experience
- Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences
- Hands-on experience with AI-assisted coding tools (e.g., GitHub Copilot, Claude, Cursor, or similar)
- Deep understanding of the Web and App ecosystem
- Product Lifecycle Management
- Experience in delivering large and complex business/technology initiatives
- Agile
- Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies
- SCRUM
- Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies
- Agile Project Management Experience with Agile backlog/project management tools
- Technical Writing
- Business Analytics
- Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short
- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs