Oversee daily operational performance for assigned clients and operations teams
Collaborate with support areas like customer care and technology, serving as the main client contact
Support the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills
Utilize knowledge of Defined Contribution to interpret complex client requirements
Address questions related to unique situations, participant inquiries, client escalations and requirements
Manage the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Drive stable and consistent delivery from internal and external partners
Use data to influence standardization and process innovation
Manage defined contribution plans and understand their effect on clients and participants
Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency

3+ years in Defined Contribution
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others

Defined Contribution Client Manager

Key skills