Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
Accountable for accurate and timely monthly resident billing
Ensure proper procedures and follow-ups are executed, according to SOP’s
Coordinate with UEM team members to ensure timely receipt of monthly utility bills
Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
Provide customer support for residents with questions about utility charges
Partner with other team members on projects and audits related to the success of the ResidentUtility service
Assist team members, as needed, to fulfill their job duties
Meet department metrics and KPI’s

Excellent communication skills – both verbal and written
Quick learner with the ability to adapt to a dynamic environment
Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel
Ability to deliver quality results with strict deadlines
Excellent problem-solving skills and attention to detail
Self-motivated with or without supervision; a healthy desire to constantly succeed
Organizational skills needed to balance workload to achieve optimal results
Ability to work well with others in a team setting

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance
Comprehensive medical, dental, and vision coverage, including fertility benefits
HSA/FSA options and employer-paid disability benefits
Access to 401(k) or similar retirement plans with employer matching
Wellness initiatives promoting physical and mental well-being
Access to an onsite gym at HQ
Gym memberships
Mental health resources
Wellness challenges
Employee assistance programs
Entrata Cares programs for volunteerism and charity events
Exclusive Previ cell phone plan
Discounts on services or local business partnerships
Bi-annual swag drops

Utility Billing Specialist

Key skills