Patient Engagement Partner, Access Center
Allentown, New Jersey, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Key skills
CommunicationTime ManagementPresentation Skills
About this role
Role Overview
- Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments.
- Determines how requests should be handled using expert questioning techniques.
- Verifies and updates patient demographic and insurance information.
- Creates a positive patient experience at every encounter.
- Actively participates as a team member in resolution of problems as they are identified.
Requirements
- High School diploma or equivalent required
- Previous general computer experience with data entry required
- Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
- Previous healthcare experience with medical terminology preferred
- Previous experience with electronic medical record (EMR) preferred
Benefits
- Excellent communication, facilitation, and presentation skills.
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to work from home in accordance with the Network Work from Home Policy if needed.