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Customer Support Specialist, Billing
airSlate
Remote
Website
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Customer Support Specialist, Billing
Philippines
Full Time
3 weeks ago
Visa Sponsorship
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Key skills
Go
Jira
Communication
Sales
About this role
Role Overview
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
Support customers by providing helpful information, answering questions, and responding to complaints;
Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Follow communication procedures, guidelines and policies;
Go the extra mile to engage customers.
Requirements
1+ year in a Support Specialist position, preferably in a billing role.
Experience in tickets/calls/chats.
Retention/ Sales background is a plus.
Strong customer service skills and a passion for helping others.
Fluent English, with excellent grammar and writing skills.
Excellent communication skills.
Flexibility in work hours to accommodate the US market.
Will be a plus: BA degree in Finance, Accounting, or a related field.
Tech Stack
Go
Benefits
Flexible working environment
Competitive compensation
Professional growth and learning
Health and well‑being
Family‑friendly culture
Giving back
Open communication
Apply Now
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