Intern, Operational Excellence

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Assist in reviewing, updating, and standardising Standard Operating Procedures (SOPs) across brands. 
• Support the development and refinement of operational frameworks (e.g., Pre-Opening, POP Review, Service & Product Review). 

• Conduct data analysis and generate insights for operational dashboards and performance reports. 

• Help coordinate global improvement projects, including sustainability, quality assurance, and digital transformation initiatives. 

• Participate in research, benchmarking, and identifying best practices across hospitality and service industries. 

• Support the documentation and testing of digital tools (e.g., Pre-Opening Software, Audit Software, SOP chatbot).

• Prepare presentations, reports, and training materials for internal stakeholders.

• Other ad-hoc duties as assigned by supervisor.

Job Requirements:

• Currently pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, Food & Beverage Management, or related disciplines.

• Strong analytical and organisational skills with an eye for detail. 

• Able to work independently and multitask.

• Curious, proactive, and eager to learn about operational excellence and global hospitality operations. 

• Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with Power BI, Tableau, or process mapping tools is a plus.

Closing Statement: