SAP MM Support Consultant

Technical Specialist SAP MM Support Consultant

Location: Dearborn, Michigan
Work Arrangement: Onsite
Role: SAP MM Support Consultant

Job Summary

The SAP MM Support Consultant will provide L1/L2 functional and production support within an enterprise SAP Application Management Services (AMS) environment. The role focuses on procurement, inventory management, material movements, receiving, shipping, master data, and related sales and outbound processes.

The consultant will ensure business continuity across manufacturing and logistics operations by resolving incidents, managing service requests, conducting root-cause analysis, and coordinating with technical and functional teams.

Key Responsibilities Production Support & ITSM Operations

• Provide L1/L2 production support within an enterprise SAP AMS environment.

• Manage incidents, service requests, problems, and operational tasks through resolution or structured escalation.

• Use ITSM tools such as ServiceNow for ticket updates, assignment, tracking, and closure.

• Communicate clearly and promptly with business users and technical stakeholders.

• Participate in shift handovers, operational reviews, CAB activities, and major incident calls.

• Maintain runbooks, knowledge articles, known-error records, and support documentation.

• Support planned releases, hypercare, month-end processing, and disaster recovery activities.

• Follow approved access-control, production-change, Firefighter, and segregation-of-duties procedures.

• Identify recurring issues and recommend automation and process improvements.

• Coordinate with L3, infrastructure, middleware, security teams, and external service providers.

• Work in a shift-based production-support environment, including on-call support when required.

SAP MM Functional Support

• Provide L1/L2 functional support for:

  • Procurement and purchasing

  • Supplier scheduling and material call-offs

  • Inventory and stock management

  • Goods receipt and goods issue

  • Stock transfers and transfer postings

  • Receiving and shipping

  • Material master data

  • Related sales and outbound processes

• Perform initial incident triage, assess business impact, and assign tickets to the appropriate resolver groups.

• Investigate transactional failures, stock inconsistencies, incorrect document statuses, and movement errors.

• Resolve issues caused by missing or incorrect master data and configuration.

• Support routine operational requests and approved production-data corrections.

• Analyze failed MM-related IDocs and interfaces, coordinating technical issues with Integration and ABAP teams.

• Perform functional analysis of workflow, output, and document-processing issues.

• Conduct root-cause analysis for recurring procurement, inventory, receiving, and shipping incidents.

• Perform configuration analysis and eligible minor configuration corrections through approved change processes.

• Reproduce issues in non-production environments and coordinate functional, regression, and user-acceptance testing.

• Support month-end processing and other business-critical operational activities.

• Prepare structured handovers for issues requiring major development, design changes, or specialist L3 support.

• Maintain functional runbooks, known-error records, and knowledge articles.

Required Skills & Experience

• Strong hands-on experience in SAP MM Purchasing and Inventory Management.

• Good understanding of material master, goods movements, stock transfers, and logistics processes.

• Working knowledge of SAP Sales and Distribution (SD) processes related to shipping and outbound execution.

• Understanding of integration between SAP MM, PP, EWM, Finance, and external supplier systems.

• Experience with SAP configuration, incident management, root-cause analysis, and controlled production changes.

• Experience using ServiceNow or comparable ITSM platforms.

• Strong analytical, documentation, and stakeholder-communication skills.

• Ability to work in a shift-based production-support environment.

Primary Skills

• SAP MM Production Support (L1/L2)

• SAP MM Purchasing

• Inventory Management

• Procurement and Supplier Scheduling

• Material Master Data

• Goods Receipt / Goods Issue

• Stock Transfers and Transfer Postings

• SAP SD Shipping and Outbound Processes

• Incident Management and Root-Cause Analysis

Secondary Skills

• ServiceNow / ITSM Tools

• SAP IDocs and Interface Monitoring

• SAP MM Configuration

• SAP PP, EWM, and Finance Integration

• ABAP and Middleware Coordination

• Regression and User-Acceptance Testing

• Change Management and CAB Activities

• Production Documentation and Shift Handover