ServiceNow Configuration Analyst

Job Title: ServiceNow Configuration Analyst

Location: Minneapolis, MN (Hybrid: 3 days onsite / 2 days WFM)

Duration: Contract through May 31, 2027, possible extension, FTE not expected

Pay Range: $41.37/hr - $42.85/hr (W2)

Job ID: 412176

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

The HR Product team is hiring a ServiceNow Configuration Analyst to join an Agile team responsible for configuring and maintaining ServiceNow HRSD modules, including Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. The role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. The analyst will configure and update HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements, and maintain and update virtual assistant topics and categories. The role will manage templates and publishing workflows, support HR case lifecycle processes, ensure configurations adhere to organizational standards and security protocols, document configuration changes and maintain version control, partner with HR stakeholders to implement solutions, and provide Tier 2 support for HRSD-related issues.

Responsibilities:

• Configure and update ServiceNow HRSD modules using out-of-the-box capabilities.


• Modify forms, fields, lists, and workflows to meet HR requirements.


• Maintain and update Virtual Agent topics and categories for HR services.


• Manage templates and publishing workflows for HR content.


• Support HR case lifecycle processes in Case Management, including Employee Relations.


• Ensure configurations align with organizational standards and security protocols.


• Document configuration changes and maintain version control.


• Collaborate with HR stakeholders to understand requirements and implement solutions.


• Provide Tier 2 support for ServiceNow HRSD-related issues.

Required Skills & Qualifications:

• Bachelor's degree in Information Systems, Computer Engineering, or equivalent work experience.


• Two to four years of experience in ServiceNow configuration or administration.


• Familiarity with HRSD modules: Case Management, Knowledge Management, and Virtual Agent.


• ServiceNow Certified System Administrator (CSA) or equivalent certification.


• Basic understanding of workflows, UI policies, and data policies in ServiceNow.

Preferred Skills:

• Experience with HRSD-specific configurations and employee relations case management.


• Strong attention to detail and ability to follow structured processes.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

Additional Details

• Work Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.


• Parking: Paid parking with discount. Location is on a public transportation route.


• Interviews: Two Microsoft Teams interviews. First round with two individuals from the configuration team. Second round with the hiring manager.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.