Customer Success Manager (NAM)

YouAppi hires a Customer Success Manager to ensure client success, retention, and growth across the customer journey. The role manages key accounts, leads onboarding and training, optimizes campaign performance, resolves client issues, and collaborates with internal teams to improve customer outcomes.

Responsibilities:

• Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs
• Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services
• Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform and services to achieve their business goals
• Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience
• Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs)
• Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner
• Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth

Requirements:

• 5+ years of experience in Customer Success or Account Management
• Proven track record of managing complex client relationships and driving customer satisfaction and retention
• Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
• A proactive and results-driven mindset, with a focus on customer success and business growth
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience with performance marketing, mobile marketing, programmatic advertising, and/or performance-based campaigns