Associate Cloud Engineer L1

The Redesign Group is hiring an Associate Cloud Engineer to keep clients’ cloud environments healthy through day-to-day monitoring, ticket resolution, routine operations, and documented changes. The role supports cloud platforms including Azure, Microsoft 365, and AWS, while assisting with projects, incident response, documentation, and automation.

Responsibilities:

• Work cloud and infrastructure alerts and tickets in priority order, resolving what is in scope and escalating with clear detail when it is not
• Perform routine operational tasks across Azure, Microsoft 365, and AWS, including patching, backup verification, access requests, and resource tagging
• Execute documented changes such as VM resizing, storage expansion, network security group updates, and policy adjustments through structured change management
• Monitor platform health, capacity, and cost dashboards and flag risks to senior engineers before they become incidents
• Review cloud cost and usage reports and raise rightsizing and cleanup opportunities for senior engineers to approve
• Assist senior engineers on cloud projects, migrations, and remediation work, taking ownership of defined tasks
• Support incident response by gathering evidence, building timelines, and contributing to root cause analyses
• Maintain and improve runbooks, knowledge base articles, and environment documentation as you learn
• Script small repeatable tasks in PowerShell, Azure CLI, or Python with guidance from senior engineers
• Give client contacts and internal teams clear status reporting on the tickets and changes you own

Requirements:

• We seek candidates with a hands-on customer-first approach, robust interpersonal and communication skills, strong work ethic and excellent time management
• While teamwork is expected, the ability to work independently in a fast-paced environment is crucial
• foundational knowledge of one major cloud provider, basic scripting ability, and the appetite to build depth in the rest
• Foundational knowledge of Microsoft Azure or AWS covering compute, storage, networking, and identity concepts
• Working knowledge of Windows Server and Linux basics, Active Directory and Entra ID, and Microsoft 365 administration
• Aptitude for automation using AI tooling and basic scripting (PowerShell, Bash, or Python), and the willingness to build that skill further
• Comfort working from a ticketing system and following documented procedures and change management precisely
• Strong troubleshooting instincts and the discipline to document what you did and why
• Clear written and verbal communication with clients and internal teams
• 0 to 2 years in IT support, systems administration, or cloud operations, or a recent graduate with hands-on lab experience
• Exposure to supporting more than one environment at a time, ideally in a managed services or help desk setting
• Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience
• Microsoft AZ-900 or AZ-104, AWS Cloud Practitioner or Solutions Architect Associate, or comparable cloud certifications
• Exposure to infrastructure as code such as Bicep or Terraform, or to monitoring tooling such as Azure Monitor or CloudWatch
• Internship, lab, or home-lab experience building and breaking cloud environments