ServiceNow QA Tester (IT Customer Support Services)

G2IT is hiring a ServiceNow QA Tester to support a federal IT modernization program remotely. The role tests ServiceNow applications, ITSM workflows, integrations, and enhancements; supports automation, defect resolution, accessibility and security testing, and platform releases.

Responsibilities:

• Develop and execute test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform enhancements
• Perform functional, regression, integration, and end-to-end testing to ensure system reliability and performance
• Test ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Validate Service Catalog workflows, approvals, notifications, and automated business processes
• Build and maintain automated test cases using ServiceNow Automated Test Framework (ATF)
• Identify, document, and track software defects while collaborating with developers to resolve issues
• Test ServiceNow integrations, business rules, Flow Designer workflows, and Service Portal functionality
• Support User Acceptance Testing (UAT) and ensure solutions meet business and government requirements
• Conduct accessibility and security-focused testing to support Section 508/WCAG compliance and secure platform functionality
• Collaborate with developers, business analysts, administrators, and stakeholders in an Agile environment
• Support testing during platform upgrades, releases, and system enhancements

Requirements:

• Bachelor's degree and at least 3 years of relevant experience. An additional 4 years of experience may substitute for the degree
• U.S. Citizenship and an active DoD Secret clearance (T3/T3R).
• At least 3 years of experience in software testing or quality assurance
• Hands-on experience testing ServiceNow applications, ITSM modules, and workflows
• Experience with ServiceNow Automated Test Framework (ATF) or similar automation tools
• Understanding of ServiceNow ITSM processes, including Incident, Problem, Change, Request Management, and Service Catalog
• Experience performing functional, regression, integration, and end-to-end testing
• Ability to develop test cases, document defects, and verify software fixes
• Familiarity with ServiceNow Service Portal, CMDB, and system integrations
• Experience supporting Agile development teams and User Acceptance Testing (UAT)
• Working knowledge of Section 508/WCAG accessibility requirements
• Strong communication, analytical, and problem-solving skills
• Ability to work independently and contribute effectively in a remote team environment
• ServiceNow Certified System Administrator (CSA), Application Developer (CAD), or Implementation Specialist – ITSM (CIS-ITSM)
• ISTQB Certified Tester or CompTIA Security+ CE
• Experience creating automated testing solutions using ServiceNow ATF, Selenium, or Playwright
• Familiarity with ServiceNow Flow Designer, IntegrationHub, Virtual Agent, and REST/SOAP APIs
• Experience with accessibility testing tools such as ANDI, axe, JAWS, or NVDA
• Experience supporting Department of War, federal government, or other regulated IT environments
• Knowledge of NIST security standards and secure software development practices
• Experience testing Microsoft Power Platform, SharePoint, or Power BI applications