Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

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Areas of responsibility

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.

Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.

Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.

Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

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Experience range: 8+ years

Primary skill: 5G and 4G core nodes ( AMF, MME, SMF, UPF)

Location: India

rate :- 140K/M

Over 8+ years of expertise in telecom domain handling 5G and 4G core nodes ( AMF, MME, SMF, UPF)
Manage AMF interfaces including N1, N2, N8, N11, N14, N15, N26, and others as per 3GPP specifications.
Ensure compliance with 3GPP standards and maintain performance enhancements for AMF.
In-depth knowledge of 5G core network architecture, especially AMF and MME functions.
Experience with 3GPP TS 23.501 and related 3GPP specifications for 5G core network functions.
Interface with other network functions such as SMF, PCF, NRF, UDM, and AUSF via service-based interfaces.
Manage and optimize the Access and Mobility Management Function (AMF) within the 5G core network.
Proficiency in managing service-based interfaces (SBI) and protocols such as HTTP/2 and NGAP.
Extensive experience architecting, troubleshooting, and managing microservices-based cloud-native applications in complex environments.
Handle connectivity and mobility management requests from User Equipment (UE) and gNB.
Support event subscription handling, including UE location reporting to SMF.
Familiarity with session management, mobility management, and policy control in 5G networks.
Experience with cloud-native architectures and automation in network functions.
Ability to troubleshoot and optimize network function performance and reliability.
Knowledge of lawful intercept requirements and charging data synchronization.
Experience with roaming scenarios and interworking between home and visited SMFs.
Strong communication skills to collaborate with cross-functional teams and external partners.

Mandatory Skills: 5G Network Operations .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

LEAD ADMINISTRATOR L2(CONTRACT)

Key skills

About this role

Job Description

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