Operations & Customer Data Coordinator (Baltics)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Bosch Home Comfort integrates such international and regional Home Comfort brands as Bosch and Buderus. Ranging from floor-standing and wall-hung heating boilers to heat pumps and solar thermal systems, and from industrial boilers to other advanced technologies, the product portfolio marketed by Bosch Home Comfort offers systems at the forefront of energy efficiency and environmental compatibility.

Job Description

Are you a details-oriented communicator who loves turning messy data into clear, actionable insights?

At Bosch Home Comfort, we are looking for a proactive Operations & Customer Data Coordinator to join our team in Jüri (Harjumaa). In this role, you will play a vital part in ensuring the quality and safety of our installed hot water preparation systems across the Baltic region. You will bridge the gap between end-user databases and real-world safety updates, reaching out directly to customers while keeping our regional and factory teams aligned.

Your key responsibilities:

• Data analysis & management: Collect, clean, and analyze information regarding installed hot water systems. You will work with end-user data which is often incomplete, identifying missing details to prepare systems for rebuilds or safety equipment (CO detector) deliveries.
• Proactive communication: Reach out to end-users (private individuals) to verify technical configurations, update missing customer details, and coordinate safety solutions.
• Reporting: Prepare regular progress and operations reports for our manufacturing factory.
• Stakeholder alignment: Communicate smoothly with Bosch Home Comfort colleagues across the Baltics and international offices.
• External coordination: Act as the main contact point for external partners, including hotlines, support services, and technician networks.
• Information management: Prepare and update operational information to be published on company websites and portals.

Qualifications

• Excel savvy: Strong skills working with Excel and managing databases. You should feel comfortable sorting, filtering, and organizing messy data.
• Excellent communication: Strong interpersonal skills with a friendly, professional approach to speaking with different types of people (from end-users to corporate colleagues).
• Languages: Fluency in Estonian and English (written and verbal) is required.
• Quality focus: A highly responsible, thorough, and structured approach to your work.
• Technical mindset: You do not need deep technical engineering knowledge. However, a general understanding of gas heating systems is a great advantage!

Additional Information

• Salary: €1,500 – €1,900 gross/monthly (depending on your experience and skills).
• Employment contract until 01.08.2027 with outlook for extension.
• Office in Jüri (Harjumaa) with flexible opportunities to work from home.
• Personal and professional development within international working environment

Make it happen!

If you see that you are finding new challenges in the BOSCH Group, please send us your CV and motivation letter in English (as HR team is located in Latvia).

Contact person: Jaak Lond, after sales manager, phone number +372-5161202

We will contact the applicants who qualify for the job interview.