Hands-on experience supporting AV systems and Microsoft Teams meeting environments.
Experience supporting live production environments, including event preparation, rehearsals, and real-time AV troubleshooting.
Working knowledge of Crestron, Poly, and basic AV networking.
Experience with ServiceNow, ticket ownership, SLAs, and service performance reporting.
Experience supporting executives and high-profile meetings with professionalism and discretion.
Strong communication, troubleshooting, and stakeholder management skills.
Calm under pressure and confident in taking ownership.
Proactive in addressing issues, asking questions, and seeking support when needed.
Strong team player who collaborates effectively across locations and time zones.
Detail-oriented, accountable, and focused on the user experience.
Independently conduct activities related to projects/processes within assigned area of engineering/IT.
Participate in interactions with internal and external stakeholders to address issues and needs related to own area.
Assist in optimization of standardized/pre-described engineering processes in assigned area.
Periodically present results to team in project meetings.
Support Microsoft Teams, Teams Rooms, Crestron, and Poly devices.
Prepare and support business and executive meetings, including pre-meeting checks, rehearsals, and live troubleshooting.
Perform daily meeting room sweeps, preventive maintenance, and approved software and firmware updates.
Manage ServiceNow incidents and requests, maintaining accurate tickets and meeting agreed SLAs and KPIs.
Maintain AV inventory, asset records, and support documentation.
Coordinate with vendors for repairs, replacements, installations, and escalations.
Collaborate with Facilities, business stakeholders, and global IT teams to resolve issues and improve service reliability.
Onsite, with flexibility to support critical meetings outside standard hours when required.
--
Thanks & Regards,
Vimal Kumar
Email:
