Job Title: Network Security Engineer Firewall Operations & Support (100% Remote)
Job Summary
We are looking for a Network Security Operational Support Engineer to provide day-to-day firewall and network security support across Palo Alto, Cisco FTD, Prisma Access, and Microsoft Azure environments.
The ideal candidate should have hands-on experience in firewall operations, security policy management, VPN troubleshooting, network monitoring, incident management, and change management.
This position requires strong troubleshooting skills and the ability to manage operational issues across enterprise network security environments.
Key Responsibilities
Perform day-to-day firewall operations and administration for Palo Alto and Cisco FTD firewalls.
Manage firewall security policies, NAT configurations, VPN connectivity, and routing changes.
Monitor and troubleshoot VPN, BGP, NAT, and network connectivity issues.
Perform firewall troubleshooting using Panorama, Firepower Management Center (FMC), firewall logs, and packet captures.
Support Prisma Access and GlobalProtect incidents.
Monitor firewall health, alerts, logs, and security events.
Troubleshoot Azure network connectivity issues.
Handle network security incidents, service requests, and change management activities.
Participate in firewall migration, cutover, and post-migration operational support.
Maintain operational documentation, Standard Operating Procedures (SOPs), and troubleshooting procedures.
Coordinate with relevant technical teams to resolve network and firewall-related issues.
Required Skills & Qualifications
Hands-on experience with Palo Alto firewalls and PAN-OS.
Experience with Panorama.
Experience with Cisco FTD and Firepower Management Center (FMC).
Strong understanding of firewall operations and administration.
Experience managing firewall policies, NAT, VPN, and routing changes.
Knowledge of VPN and BGP troubleshooting.
Strong network connectivity and firewall troubleshooting skills.
Experience analyzing firewall logs and performing packet captures.
Understanding of incident management and change management processes.
Preferred Skills
Experience with Microsoft Azure Networking.
Exposure to Prisma Access and GlobalProtect.
Experience with network monitoring and logging tools.
Experience in enterprise firewall operational support environments.
Knowledge of operational documentation and SOP management.
Work Authorization / Engagement
W2 candidates only; no 1099, no C2C, and no third-party vendor submissions.
Candidates who are currently on a transferable work authorization and are willing/eligible to transfer their visa/work authorization to the company W2 are welcome.
Application Instructions
Interested candidates can apply through Dice with their updated resume highlighting Palo Alto, Cisco FTD/FMC, firewall operations, and network security troubleshooting experience.
