Genesys Cloud CX Engineer

VDart is hiring a Genesys Cloud CX Engineer to administer and support Kinaxis Maestro/RapidResponse applications. The role focuses on configuration, troubleshooting, production incident resolution, and application integrations.

Requirements:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Experience in Kinaxis SCM modules
• Experience with issue resolution, root cause identification and analysis, also be able to recommend solution to complex issues
• Have an understanding of software engineering practices and various business processes
• Kinaxis Administration Level 1 (Admin 1) certification required
• Hands-on experience administering Kinaxis Maestro / RapidResponse, including users, security, permissions, application configuration, and system maintenance
• Experience developing and troubleshooting Maestro workbooks, worksheets, queries, scripts, dashboards, and automation
• Experience resolving production incidents, performing root-cause analysis, and supporting application updates and deployments
• Understanding of Maestro data loads, integrations, application dependencies, and enterprise software development practices
• Ability to work independently, troubleshoot complex technical issues, and communicate effectively with customers and technical teams
• Experience and understanding of the manufacturing domain
• Excellent verbal and written communication skills
• Experience and desire to work closely with customers
• Experience administering Kinaxis Maestro in an on-premises environment
• Experience supporting REST APIs, Bulk APIs, ETL processes, ERP interfaces, and data integration troubleshooting
• Knowledge of SQL, database connectivity, database maintenance, backup, and recovery
• Experience with Windows Server, IIS, Windows services, SSL/TLS certificates, PowerShell, and network troubleshooting