Software Engineer - AI Voice Systems

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week.

Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations, using AI to create natural, human-like interactions at scale. We’re building voice experiences that connect customers to the right solutions faster and more effectively. As a Software Engineer, you’ll build and maintain scalable, cloud-based services that enable real-time voice interactions across our platform. You’ll work with engineers, product managers, and data scientists to bring conversational AI into production.

What You’ll Do:

• Own end-to-end delivery of features, from technical design and implementation through testing, deployment, and monitoring.
• Build and maintain services that power call routing, speech processing, and AI-driven conversations using Twilio, AWS, Azure, and internal APIs.
• Work with product, data science, and other engineering teams to deliver AI-powered voice experiences.
• Contribute to architectural decisions and system design.
• Build solutions that are scalable, secure, and maintainable.
• Improve system performance, latency, and reliability across a distributed, event-driven stack.
• Participate in code reviews to maintain high standards and share knowledge.
• Improve tooling, automate repetitive work, and contribute to shared development practices.
• Participate in on-call rotations and troubleshoot production issues to keep services running reliably.

What We’re Looking For:

• 3+ years of professional software engineering experience.
• Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
• Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI.
• Languages: Strong proficiency in Python and TypeScript/Node.js.
• Cloud Infrastructure: Experience building and operating services in AWS, such as Lambda, DynamoDB, S3, CloudWatch, or ECS/Fargate.
• APIs: Experience building RESTful APIs and working with event-driven systems.
• CI/CD: Experience with CI/CD pipelines, such as GitHub Actions, CircleCI, or similar.
• Testing: Experience writing automated tests, including unit and integration tests.
• Observability: Familiarity with monitoring and observability tools such as Datadog, New Relic, or OpenTelemetry.
• Databases: Familiarity with relational databases and a working knowledge of SQL.
• Strong analytical and problem-solving skills.
• Clear communication skills and experience collaborating across teams.

Nice to Have:

• Familiarity with frameworks for building real-time voice and multimodal conversational AI agents, such as Pipecat, or LiveKit.
• Experience with WebSockets or messaging technologies such as SNS/SQS, Kafka, or Redis Streams.
• Understanding of serverless architectures.
• Experience with infrastructure-as-code tools such as Terraform or AWS CDK.
• Experience with load testing.

Compensation:

Total Cash Compensation Range: $80,000 - 120,000 per year

Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

#LI-HYBRID

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!