POSITION PURPOSE: Deliver Room Service orders accurately in a helpful, friendly, courteous, and professional manner to ensure total guest satisfaction. Return room service equipment from guest floors/public areas of hotel to appropriate dish room areas in order to keep public areas presentable and sort and clean tables and trays so that equipment is available for future orders.
ESSENTIAL FUNCTIONS:
1. Prepare trays and deliver to rooms.
2. Maintain condition and cleanliness of work area.
3. Maintain complete guest satisfaction by maintaining service standards.
4. Check floors to be sure all trays and carts are retrieved.
5. Prepare and deliver guest amenities.
6. Keep room services areas clean.
7. Order and maintain food supplies.
8. Sort and polish silverware
9. Roll silverware for lobby
10. Stock server stations
11. Assist with running food to Aria and The Bar
12. Perform side work (open, close and shift maintenance duties).
13. Pick up clean linen from Banquets and return dirty linen to shipping dock
14. Cash handling.
15. Perform other duties as assigned.
POSITION REQUIREMENTS:
(Morning availability required)
1. Knowledge of the appropriate food and beverage preparations and service standards.
2. Limited knowledge of beverages and wines.
3. Knowledge of all menu items and accompaniments.
4. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
5. Ability to remember, recite and promote the variety of menu items.
6. Ability to grasp, lift and/or carry or otherwise transport up to 50 lbs.
7. Knowledge of local attractions.
8. Knowledge of proper etiquette and manners.
9. Ability to multi-task.
10. Ability to work among a team atmosphere as well as alone.
11. Ability to perform duties in strict time parameters.
12. Ability to maintain service standards.
13. High school diploma or GED preferred.
14. No prior experience required.
