Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.
Required:
High School Diploma or GED
Technical Knowledge, Skills, and Abilities
Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
Employee is people-oriented and enjoys interacting with patients and working in group projects
Can navigate through multiple screens to provide the essential information required to address consumer need
Active listener, has strong written and verbal communication skills
Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
Must possess strong attention to detail, organizational skills and ability to set priorities
Computer literacy, ability to navigate through screens
