Strategic Accounts Manager / Customer Success

Fenris is hiring a Strategic Accounts Manager / Customer Success to lead relationships with high-value insurance organizations and support long-term client success. The role manages onboarding, adoption, renewals, account health, and client guidance to help customers maximize value from Fenris’ data and predictive intelligence solutions.

Responsibilities:

• Build strong, trusted relationships with client teams and executive stakeholders
• Manage the full client lifecycle including onboarding, billing setup, usage monitoring, and renewal planning
• Track account health to identify risks early and uncover opportunities for growth
• Work with Development, Sales, and Marketing to ensure client needs are clearly understood and addressed
• Deliver reports, recommendations, and insights that help clients maximize the value of Fenris’ data and predictive models
• Understand client strategy, operations, and pain points to anticipate needs and design value-driven solutions
• Advocate for your clients internally and coordinate solutions when needed
• Maintain accurate notes, activity, and forecasting within HubSpot

Requirements:

• 3 or more years of experience in account management, customer success, or client services
• A strong track record of managing complex, high-value accounts and meeting retention and growth goals
• Excellent communication skills and comfort engaging with senior and executive stakeholders
• Strong organizational skills and the ability to manage multiple workstreams at once
• A proactive approach to solving problems and improving processes
• Experience in insurance, SaaS, or analytics
• Experience with HubSpot or a similar CRM