Sr. Manager, Digital Product

Valvoline is hiring a Sr. Manager, Digital Product – Store Experience to lead the strategy, roadmap, and delivery of digital products for retail associates serving customers in its stores. The role guides product teams and partners across the business to improve store workflows, operational efficiency, and customer and employee experiences.

Responsibilities:

• The Sr. Manager, Digital Product- Store Experience leads the strategy, roadmap, and delivery of digital products that shape the end-to-end experience of retail associates as they serve customers in Valvoline stores. This role owns product capabilities across the front-of-house store journey, from customer arrival and vehicle assessment through service recommendation, execution, checkout, and departure
• Partner with Store Operations, Field Leadership, Franchise, Technology, UX, Engineering, Architecture, Data, and other stakeholders to develop digital solutions that reduce friction, improve operational efficiency, simplify the employee experience, and enable retail associates to deliver an exceptional customer experience
• Guide and lead Product Managers and Product Owners responsible for store-facing capabilities. Establish a durable product strategy based on the needs of store employees and customers rather than individual systems or projects. Define measures of success, leverage product analytics and direct user feedback, and continuously identify opportunities to improve store workflows and experiences
• Partner with business and technology stakeholders to define the long-term vision, strategy, and roadmap for Store Experience digital products
• Own the end-to-end retail associate experience and the digital capabilities supporting key moments in the store journey, including customer greeting and check-in, vehicle assessment, guided sales and service recommendations, service execution, checkout, and departure
• Translate store and customer needs into scalable enterprise capabilities rather than one-off solutions
• Guide and lead Product Managers and Product Owners in discovery, prioritization, requirements definition, delivery, launch, adoption, and continuous improvement
• Balance the needs of company-operated and franchise-operated stores while creating consistent and scalable product experiences
• Partner closely with Store Operations, Field Leadership, Franchise stakeholders, UX, Engineering, Architecture, Data, Change Management, Training, and other teams to identify dependencies and sequence work
• Own and evolve the Store Experience roadmap, including modernization initiatives and capabilities supporting the future store experience
• Provide subject matter expertise in digital product development and customer- and employee-centered product management
• Develop a deep understanding of retail associate workflows through store observation, user research, analytics, feedback, and product discovery
• Define measurable outcomes for the Store Experience product portfolio, including customer experience, employee experience, adoption, operational efficiency, service execution, and reduction of workflow friction
• Use product analytics and qualitative insights to identify opportunities and evaluate product performance
• Partner with UX and Engineering to ensure digital experiences are intuitive, efficient, scalable, and aligned with real-world store workflows
• Identify opportunities to leverage emerging technologies and automation to simplify store work and improve customer interactions
• Manage vendor relationships for co-developed product capabilities when applicable
• Understand customer and employee segmentation, behaviors, workflows, and unmet needs
• Own the long-term product vision while continuously evaluating existing capabilities, technical constraints, and opportunities for modernization
• Partner with Change Management, Training, Operations, and Field Leadership to drive successful adoption of new capabilities
• Develop business cases and analyze Return on Investment (ROI) for new product capabilities
• Evaluate potential investments based on customer and employee impact, operational efficiency, business value, technical feasibility, complexity, dependencies, and organizational readiness
• Partner with Finance, Technology, and business stakeholders to inform prioritization and investment decisions
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements:

• Bachelor's degree or equivalent experience
• 10+ years of industry experience in software product management or technology experience, and retail workflows with at least 3–5 years leading product teams
• User-Centric mindset, and the demonstrated ability to define and build intentional product processes that are shared cross-functionally
• Demonstrated ability to craft and effectively communicate a product vision, strategy, roadmap, and ability to inspire the product and delivery teams to execute on these artifacts
• Demonstrated ability to drive business decisions and prioritize as well as distill work quickly into impactful decisions that move the team and product forward
• Demonstrated ability to work closely with software engineers, business partners and designers, engage in thoughtful and respectful debate, prioritize among competing needs
• Must be authorized to work in the U.S