NetSuite Customer Success Project Manager

RF-SMART is hiring a NetSuite Customer Success Project Manager to lead customer projects from planning through implementation and post-Go-Live support. The role manages project scope, timelines, resources, client communications, and coordination across internal teams.

Responsibilities:

• Oversee resources, timelines, scope, and customer expectations to ensure successful project completion
• Establish yourself as the main point of contact for clients, managing communication and escalations
• Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements
• Work with internal teams to manage project deliverables and ensure seamless service
• Participate in post-Go-Live activities for key accounts to ensure ongoing success

Requirements:

• 2-5 years of project management and/or consulting experience
• Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet
• Strong written and verbal communication skills, with the ability to deliver impactful presentations
• Experience managing executive relationships and closing large deals including managed service agreements
• A Bachelor's degree in a related field or equivalent work experience
• Curiosity and comfort with AI-enabled tools, with the ability to identify new ways to apply them to project management and share best practices with the team
• Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status)
• preferably with NetSuite ERP implementations
• Functional experience with ERP systems, especially NetSuite, is a plus
• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired
• Some technical or application functional NetSuite experience is a plus