Business Analyst-Disability insurance

MassMutual is seeking a Senior Business Analyst to support its Annuity & Disability Insurance Platform Technology team. The role translates business needs into functional requirements and partners with business, product, architecture, development, and QA teams throughout solution delivery.

Responsibilities:

• Gather, analyze, and document business and functional requirements
• Develop functional specifications, use cases, user stories, process flows, data requirements, and acceptance criteria
• Facilitate requirements sessions, walkthroughs, and stakeholder discussions
• Support Disability Insurance capabilities such as policy administration, underwriting, product rules, billing, claims, integrations, digital experiences, correspondence, and reporting
• Maintain requirements traceability through design, development, testing, and implementation
• Develop UAT scenarios and collaborate with development and QA teams to validate solutions
• Identify dependencies, gaps, and impacts across business and technology teams

Requirements:

• 8+ years of Business Analysis or Business Systems Analysis experience
• 3+ years supporting insurance operations and technology initiatives
• Experience in Disability, Life, Annuity, Underwriting, Policy Administration, Billing, or Claims
• Strong experience with requirements elicitation, functional specifications, user stories, process flows, acceptance criteria, and UAT
• Experience working across Agile, hybrid, or waterfall delivery models
• Strong facilitation, analytical, communication, and stakeholder-management skills
• Direct Disability Insurance or Disability Income experience
• Experience with insurance platforms, integrations, product/rules engines, and digital solutions
• Working knowledge of Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, or SQL